Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Check our Shipping Policy for current thresholds and details.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy for any reason, please review our Return & Refund Policy or contact us within 30 days of receiving your order.

What if my item arrives damaged?

We're sorry to hear that! Please contact us immediately with a photo of the damaged item and your order number. We'll make it right as quickly as possible.

Products

Are your products fresh?

Yes. We work with trusted suppliers to ensure all products meet high quality and freshness standards. Each product listing includes relevant shelf life and storage information.

Do you carry organic or allergen-free options?

We carry a variety of products including organic and allergen-conscious options. Check individual product pages for detailed ingredient and allergen information.

Account & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?

Yes. ShopRokka uses industry-standard SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.

Still have questions? Contact our team — we're happy to help!