Return & Refund Policy
Return & Refund Policy
Last updated: August 2026
We want you to be completely satisfied with your ShopRokka purchase. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
- Opened or partially consumed food products
- Items marked as final sale
- Gift cards
How to Start a Return
- Contact us via our Contact page with your order number and reason for return.
- We'll provide return instructions within 2 business days.
- Ship the item back using a trackable shipping method.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund at no cost to you.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.
Questions?
Contact us via our Contact page and we'll be happy to assist.